gojackot Privacy Policy

1. Who We Are

gojackot operates the online gaming and sports betting platform accessible at gojackot.vip. We are the data controller responsible for the personal information collected through the gojackot platform. We are committed to protecting the privacy of all players, particularly those based in the Philippines, and to handling personal data in a transparent, lawful, and responsible manner.

If you have any questions about this Privacy Policy or how gojackot handles your personal data, please contact our Data Protection team at [email protected].

2. Data We Collect

gojackot collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: Username, account registration date, account status, and login history.
• Financial Data: Deposit and withdrawal transaction records, payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), and transaction amounts in Philippine Peso.
• Gaming Data: Game history, wager amounts, win/loss records, session duration, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, and referring URL.
• Usage Data: Pages visited, features used, time spent on the platform, and click-through behaviour.
• Communications Data: Records of your correspondence with gojackot support, including live chat transcripts and email exchanges.
• Verification Data: Copies of identity documents and selfies submitted for KYC (Know Your Customer) verification purposes.

3. How We Collect Your Data

gojackot collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the gojackot platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors.

4. How We Use Your Data

gojackot uses your personal data for the following purposes:

• To create and manage your gojackot account and verify your identity.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso.
• To provide access to games, live dealer tables, and sports betting markets on the Platform.
• To comply with applicable Philippine gaming regulations, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To enforce our Terms and Conditions and other platform policies.
• To provide customer support and respond to your enquiries.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you promotional communications about gojackot bonuses, new games, and special offers, where you have opted in to receive such communications.
• To analyse platform usage and improve the gojackot user experience for Filipino players.
• To implement responsible gaming measures, including monitoring for signs of problem gambling and enforcing self-exclusion requests.

5. Legal Basis for Processing

gojackot processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the gojackot Terms and Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

6.1 Service Providers. gojackot shares personal data with carefully selected third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), KYC and identity verification providers, fraud detection and security partners, customer support platform providers, and analytics service providers. All service providers are contractually required to handle your data securely and only for the purposes specified by gojackot.

6.2 Regulatory Authorities. gojackot may disclose personal data to Philippine gaming regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or regulatory direction.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of gojackot's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6.4 No Sale of Data. gojackot does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes.

7. Data Retention

gojackot retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history data is retained for a minimum of three (3) years from the date of the relevant gaming session.
• Marketing consent records are retained for the duration of your account and for two (2) years following any withdrawal of consent.
• Support communications are retained for two (2) years from the date of the last interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with gojackot's data disposal procedures.

8. Cookies and Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the gojackot platform. They allow us to recognise your device, remember your preferences, and analyse how you use the Platform.

8.2 Types of Cookies We Use.

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game lobby layout to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform to help us improve performance and content.
• Marketing Cookies: Used to deliver relevant promotional content about gojackot. These are only set with your consent.

8.3 Managing Cookies. You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the gojackot Platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

9. Your Rights

As a player on the gojackot platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data gojackot holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact gojackot support at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Data Security

gojackot implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gojackot Platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While gojackot takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your gojackot login credentials and for notifying us immediately of any suspected unauthorised access to your account.

11. Children's Privacy

The gojackot Platform is strictly restricted to individuals aged 21 years and above, consistent with Philippine gaming regulations. gojackot does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account and delete the data. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately.

12. Changes to This Policy

gojackot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address on file at least seven (7) days before taking effect. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the gojackot Platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gojackot handles your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the gojackot Platform
• Response time: within 2 hours for live chat; within 30 days for formal data rights requests